Refund Policy

1. Order cancellation

Request cancellation through the website contact form as soon as possible. We can cancel an order only before it enters dispatch. If it has already shipped, the return rules below apply. A successful pre-dispatch cancellation is refunded to the original payment method.

2. Return window and condition

You may request a return within 14 calendar days after delivery. The item must be unused, unworn, unaltered, and in its original packaging with included parts and proof of purchase. Handle natural-material and jewelry items only as needed to inspect them. Mandatory consumer rights in your location take priority where they provide a longer period or additional remedy.

3. Items that cannot be returned

Except where defective or where law requires otherwise, we do not accept returns of personalized or made-to-order products, items altered at the customer's request, gift cards, or goods that cannot be resold for health or hygiene reasons after their seal or protective packaging has been opened.

4. Wrong, damaged, or defective items

Inspect the parcel promptly. If an item is wrong, arrives damaged, or appears defective, contact us within 48 hours where reasonably possible. Provide the order number and clear photographs of the item, packaging, and shipping label. We will assess the issue and, as appropriate, offer replacement, repair, partial refund, or full refund in accordance with applicable law. Do not discard the item or packaging before receiving instructions.

5. Starting a return

Contact us before sending anything back. If approved, we will provide the return instructions and return address. Unapproved parcels or parcels sent to the business registration address without instructions may be delayed or refused. Pack the item securely and use a tracked service.

6. Return costs

We pay reasonable return-delivery costs for a confirmed wrong, damaged, or defective item. For a change-of-mind return, the customer pays return-delivery costs unless applicable law states otherwise. Original delivery charges and customs charges are not refundable for a change of mind, except where law requires.

7. Refund timing and method

After the approved return is received and inspected, we will notify you of the outcome. Approved refunds are sent to the original payment method, normally within 5 to 10 business days after inspection. Your bank or payment provider may need additional processing time. We may deduct a permitted amount for loss in value caused by handling beyond what is reasonably necessary to inspect the item.

8. Exchanges and failed delivery

For an exchange, contact us so availability and any price difference can be confirmed. If a parcel is returned because of an incorrect address, refusal, or failure to collect, we will contact you about reshipment costs or a refund after permitted deductions.

9. Contact

Use the website contact form for any cancellation, return, exchange, or refund request. Include the order number, purchaser name, checkout email address, reason for the request, and supporting photographs where relevant.