Shipping Policy

1. Where we ship

Available destinations are confirmed at checkout. Some products or destinations may be unavailable because of carrier, customs, sanctions, import, or product restrictions. Enter the destination using the two-letter country or region code requested by checkout.

2. Processing time

In-stock orders are normally prepared within 3 to 5 business days after verified payment. Weekends and public holidays are not business days. Personalized, pre-order, or temporarily unavailable items may require additional time; we will contact you if the delay is material.

3. Delivery estimates and charges

The delivery charge is shown before payment when online checkout is available. Typical international transit is approximately 7 to 20 business days after dispatch, but this is an estimate rather than a guarantee. Remote areas, customs inspection, weather, carrier disruption, and peak seasons can extend delivery time.

4. Tracking and delivery

When tracking is available, we will associate it with the order or provide it through the contact details supplied at checkout. A shipment may require a signature. The customer is responsible for monitoring delivery attempts and collecting a parcel held by the carrier.

5. Address accuracy

Please provide a complete name, telephone number, street address, city, state or province, postal code, and two-letter country or region code. Contact us immediately if an address is wrong. We can change it only before dispatch. Additional costs caused by an incorrect or incomplete address, refusal, or failure to collect may be deducted from a refund where permitted by law.

6. Customs, duties, and taxes

International shipments may be subject to import duties, taxes, brokerage, or customs charges imposed by the destination. Unless checkout expressly states otherwise, these charges are not included in the product price or delivery fee and are the recipient's responsibility. Customs processing is outside our control.

7. Split, delayed, lost, or damaged shipments

We may split an order when reasonably necessary and will not add delivery charges without agreement. If tracking has not updated for an unusual period, or a parcel is marked delivered but cannot be found, contact us promptly so we can ask the carrier to investigate. For visible transit damage or missing items, keep all packaging, take clear photographs, and contact us within 48 hours of delivery. Your statutory rights remain unaffected.

8. Contact

For a delivery question, use the website contact form and include the order number and the email address used at checkout.