Terms of Service

1. About these terms

These Terms of Service govern your use of the TaiHoJia website and purchases from 北京太和佳艺术品发展有限公司, located at 北京市顺义区北小营镇李木路3号203室 ("TaiHoJia", "we", "us"). By using the website or placing an order, you agree to these terms and the policies linked from them. If you do not agree, please do not use the website.

2. Eligibility and account-free checkout

You must be legally able to enter a purchase contract in your location. Checkout does not require a customer account. You are responsible for providing accurate contact, delivery, and payment information and for keeping your order details secure.

3. Products and cultural content

We make reasonable efforts to describe and photograph products accurately. Natural stones, wood, cord, and handmade details may vary in colour, pattern, size, or texture. Product measurements are approximate unless stated otherwise. Fortune readings, Five Element references, and symbolic descriptions are provided for cultural appreciation and personal reflection only; they are not medical, legal, financial, or professional advice and do not promise a particular outcome.

4. Prices, availability, and orders

Products are offered in USD 39, USD 60, and USD 99 price tiers; only USD 39 products are currently listed. Prices, stock, delivery charges, and applicable taxes or duties are shown or explained before payment where available. Placing an order is an offer to buy. We may decline or cancel an order for stock errors, suspected fraud, inaccurate information, payment failure, legal restrictions, or an obvious pricing error. If payment has already been collected for a cancelled order, we will refund it to the original payment method.

5. Payment

Online payments are processed through LianLian Pay hosted checkout. Payment-card details are entered on the payment provider's page and are not stored by this website. An order is not paid until we receive a valid confirmation from the payment provider. You authorize us and our payment provider to process the information needed to complete the transaction.

6. Delivery, cancellations, and returns

Our Shipping Policy and Refund Policy form part of these terms. Delivery dates are estimates and may be affected by carriers, customs, weather, public holidays, or events outside our reasonable control. Please review the delivery address carefully before payment.

7. Acceptable use

You must not misuse the website, interfere with its security or operation, submit unlawful or harmful material, attempt unauthorized access, scrape the service in a way that disrupts it, or use our content or marks without permission.

8. Intellectual property

The website design, text, photographs, graphics, logos, and other original content are owned by or licensed to TaiHoJia and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping and information only.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. To the extent permitted by law, we are not liable for indirect, incidental, or consequential loss, or for loss caused by misuse of a product, reliance on cultural or reflective content, inaccurate customer information, or events outside our reasonable control. Your mandatory consumer rights remain unaffected.

10. Governing rules and disputes

These terms are governed by the laws applicable to the business operator, without depriving you of mandatory consumer protections that apply in your place of residence. Please contact us first so we can try to resolve any concern. A dispute that cannot be resolved informally may be submitted to a court with lawful jurisdiction.

11. Changes and contact

We may update these terms when the website, services, or legal requirements change. The version displayed when you order applies to that order. Questions may be sent through the website contact form or by post to the business address shown below.